Frequently Asked Questions

How do I track my order?

As your order ships from our international centres, you will receive an email with a tracking code to follow its journey online.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa and MasterCard, alongside digital wallets, processed securely in GBP.

Do you ship across the UK?

We ship throughout the UK from international hubs. Choose Free Shipping (3-8 days) or Express Shipping (2-5 days). Terms may vary.

How do I return an item?

Items can be returned within 14 days of receipt. Please ensure they are unworn and in their original packaging before initiating a return request.

Can I change my account details?

Absolutely. You can update your shipping address, contact information, and preferences within the 'My Account' section at any time.

Still have questions?

If you couldn't find the information you were looking for regarding our orders, payments, or UK delivery services, our dedicated concierge team is here to assist you with your Velmienne experience.